RareSRV ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit our website, create a client account or use our hosting and domain services, how we use and share it, how long we keep it, and what rights you have.
1. Information we collect
Information you give us
- Account details: name, email address, password (stored only as a salted hash), company name and phone number if you provide them.
- Billing details: billing address, tax information where required, invoices and payment history. Card details are entered on our payment providers' pages and are not stored by us.
- Service information: domain names, hosting account names, plan choices and service settings.
- Support communications: tickets, emails and any attachments you send us.
- Domain registration data: the contact details required by the registry for domains you register.
Information collected automatically
- Technical data such as IP address, browser type, device, pages requested and timestamps, recorded in server logs.
- Security events such as sign-in attempts, which help us prevent fraud and unauthorized access.
Content you host
Files, databases and email you store on our servers belong to you. We access them only when needed to provide the Services, keep them secure, or comply with the law, as described below.
2. How we use your information
- To create and manage your account and provide, set up and support the Services.
- To process orders, payments, renewals and refunds, and to send invoices and receipts.
- To send service notices, such as invoices, security alerts, maintenance and policy changes.
- To respond to support requests.
- To protect our network, detect fraud and abuse, and enforce our Terms and policies.
- To meet legal, tax and accounting obligations.
- To improve and maintain the reliability and usability of our website and services.
Legal bases (where laws such as the GDPR apply): performing our contract with you, our legitimate interests in running and securing the Services, complying with legal obligations, and your consent where we ask for it.
3. Who we share it with
We do not sell your personal information. We share it only with service providers who help us run RareSRV, under agreements that limit their use of it, and where the law requires.
- Payment providers (such as Stripe and PayPal, including Cash App Pay through Stripe) process your payments under their own privacy policies.
- Email delivery providers send our invoices, receipts and notices.
- Domain registrars and registries receive the details needed to register and manage your domains, and some data may be published in WHOIS, subject to privacy rules.
- Infrastructure and hosting providers that supply the servers and networks we run on.
- Professional advisers, such as accountants and lawyers, where needed.
- Authorities and others where required by law or valid legal process, or to protect rights, safety and the security of our services. We may also share data in a merger, acquisition or sale of the business, with notice to you.
4. Cookies and similar technologies
Our public website does not use advertising or tracking cookies. The client area uses essential cookies to keep you signed in and protect your session. These are necessary for the service to work and cannot be switched off. If we add analytics in future, we will update this policy and, where required, ask for your consent.
5. International transfers
Our providers may process data in countries other than your own, including the United States. Where required, we use appropriate safeguards for those transfers, such as contractual protections.
6. How long we keep information
We keep account and billing records for as long as your account is active and for the period needed afterwards to meet tax, accounting and legal obligations and to resolve disputes. Server logs are kept for a limited period for security and troubleshooting. Content you host is deleted after a service ends, following a short period in which backups may remain.
7. Security
We use measures designed to protect personal information, including encrypted connections, hashed passwords, encrypted storage of sensitive credentials, optional two-step verification, access controls and activity logging. No system is perfectly secure, so please use a strong, unique password and enable two-step verification. If a breach affects your personal information, we will notify you and authorities as the law requires.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, to receive a portable copy of it, and to withdraw consent. California residents have rights under the CCPA, including to know, delete and correct, and to opt out of the sale or sharing of personal information. We do not sell or share it for advertising.
- You can update most account details yourself in the client area.
- To make any other request, email legal@raresrv.pro from the address on your account. We may need to verify your identity, and will respond within the time required by law.
- You will not be treated worse for exercising your rights. Some data must be kept for legal reasons, and we will tell you if so.
- If you are unhappy with our response, you can complain to your local data protection authority.
9. Marketing email
We send service emails that are necessary for your account. We will only send promotional email if you opt in, and every such message includes a way to opt out.
10. Children
Our Services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us data, please contact us and we will delete it.
11. Data you host about others
If you store other people's personal data on our servers, for example your customers' details, you decide why and how it is used. You are responsible for meeting the privacy laws that apply to you. We process that data only to provide the Services. Contact us if you need a data processing agreement.
12. Changes to this policy
We may update this policy. We will post the new version here with a new date and, for significant changes, notify you by email or in your client area.
13. Contact us
Privacy questions and requests: legal@raresrv.pro.